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2017 Nov Cisco Official New Released 600-460
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Implementing and Supporting Cisco Unified Contact Center Enterprise

Question No: 1

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

  1. ICM Organizational Unit

  2. ICM facility

  3. ICM User Group policy

  4. ICM Security policy

  5. ICM instance

  6. ICM agent users

Answer: A,B,E

Question No: 2

Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?

  1. getVersions.bat

  2. status.bat

  3. updateApp.bat

  4. displayApp.bat

Answer: B

Question No: 3

Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?

  1. user.microapp.input_type

  2. user.microapp.FromExtVXML

  3. user.microapp.error_code

  4. user.microapp.server_info

Answer: C

Question No: 4

Which two statements about Precision Queues are true? (Choose two.)

  1. At least one step must be configured for a Precision Queue.

  2. A Consider If statement may be configured in any step.

  3. A Wait Time may be configured in any step except for the last step.

  4. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance – not both.

  5. Precision Queues can be configured for usage in agent-based inbound campaigns.

Answer: A,C

Question No: 5

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

  1. You can enable hyper-threading at the hypervisor level.

  2. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.

  3. You can enable hyper-threading at the Guest OS level.

  4. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.

  5. You cannot enable hyper-threading at the hypervisor level.

Answer: C,E

Question No: 6

When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?

  1. signaling sip forward unconditional

  2. signaling forward conditional

  3. signaling forward unconditional

  4. signaling forward unconditional sip info

  5. signaling forward conditional sip info

Answer: C

Question No: 7

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

  1. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer

  2. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway

  3. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway

  4. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Answer: B

Question No: 8

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

  1. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

  2. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

  3. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

  4. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

  5. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat

  6. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Answer: E,F

Question No: 9

Which three rules apply when configuring agent teams? (Choose three.)

  1. An agent can be a member of only one agent team.

  2. An agent can be a member of multiple agent teams.

  3. An agent team can have only one primary supervisor.

  4. An agent team can have multiple primary supervisors.

  5. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

  6. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.

  7. An agent team can have only one primary supervisor but can be a member of multiple teams.

  8. An agent team can have multiple primary supervisors but can only be a member of one teams.

Answer: A,C,E

Question No: 10

Which tool is available to expand the size of Cisco Unified ICM databases?

  1. Microsoft SQL Studio

  2. DBExpand

  3. database sizing utility

  4. ICMDBA

Answer: D

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